Refund Policy

Refund Resend Return Policy

 

DaFe Clothing will make Refund, Resend, or Accept the Return for any of the following cases:

1. Delayed Orders: Orders No Found, In transit, Pending, Expired with more than 45 days (counting from the date you send the payment to DaFe Clothing) for the USA and 60 days (except some countries that used China Post Registered Air Mail. If the shipment was prevented or delayed in whole or in part by reason of war, earthquake, flood, virus, storm, heavy snow the delivery time will be recount once the orders shipped out. DF will not be liable for the delay shipment of the orders. However, DF will notify you by DF  Email, within 5 days. 

– A customer has sent complain (Through PayPal Dispute or other Gateway, e-mail, etc.)

– You have checked the tracking number and it doesn’t show any move or information.

– Sometimes, the order had arrived at the nearest office to the buyer pending delivery because of the incorrect or unclear address. You will need to ask your buyer to go to the post office for delivery.

 

2. Delivered Orders: If any drop shipping orders had been delivered within maximum delivery time (counting basing on our shipping time calculator) and more than 38 days COMPLETED status + 7 days CLOSED status (meaning counting from the date order dispatched + maximum delivery time + 45 days),  You will not be allowed to open dispute anymore.

 

3. Damaged Orders: DaFe Clothing will provide a full refund/replacement if:

– Orders arrived damaged.

– Order arrived damaged but the customer doesn’t want the replacement to be sent

– Open dispute on  DaFe Clothing

– Photos of the damaged item to prove damage.

– Screenshot of the e-mail or dispute received.

 

4. Bad Quality: DaFe Clothing will check most of the items before shipping them out, but sometimes the buyers still complain about products received.

– Imperfections such as bad sewing, incorrect size/color, parts missing, not working etc.